Airport
Vehicle Returns
STEP 1 - Return Instructions
Per Turo Policy, guests should return the vehicle at the gas level they received it. A gas receipt is also requested to confirm proper fuel use. If a receipt is not found, an improper return fee may be enforced by Turo.
STEP 2 - Vehicle Lot Address
The Express Deck address is: 5601 Wilkinson Blvd. Charlotte, NC 28208. Once you type that into "Maps" or "Google Maps" you will show up at the Express Deck Parking Area. The next steps will guide you from there.
STEP 3 - Follow Yellow Express Self-PArk Signs
You will take your very first right, which is marked with multiple "Express Self Park" Signs. Simply follow all of the yellow markers, banners, and road paint to get to the Express Self Park area located in Express Deck 2.
STEP 4 - Secure The Vehicle
Once parked, place or access the lock box on the passenger window, as shown in the picture. From there you will lock the car, place the key in the box, roll the window up, re-type the code, and pull the silver tab to secure box.
STEP 5 - Message Us with Floor, Row, Spot Number
Once you have parked the vehicle and secured the key in the lock box, send us a message in the app with the Floor/Level, Row, and Spot Number. Failure to do so may result in an improper return fee.